Terms & Conditions
Details of the class times and masterclass are on this website. Please see Pilates in menu and then either timetable or masterclasses.
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On certain occasions Anna Ryan, may take photos or videos of the classes or masterclasses for marketing. This highlights real people taking part in pilates. The photographs tend to be floor shots and not close ups. Anna Ryan, will always ask the class and/or individual prior to taking photographs or videos. By agreeing to these terms and conditions you give permission for your image to be used in promotional photographs or videos unless expressly stated otherwise, in writing, ahead of the event.
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Unable to make a class
If you are unable to make an online class, you have access to all the online classes, so can join another class. You also have access to the pre recorded pilates videos in the members area on this website, this is via a password.
If you are unable to make a class in Hethersett, you have the opportunity to join another class, if the catch up space is free. You also have access to the class via online and pilates videos in the members area on this website. You will require a password.
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If you are unable to make a masterclass, no refunds are given.
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Medical Cancellation Policy
Membership cancellation is permitted where a client is not able to participate in a class due to medical reasons. Reasons include an injury, operation or medical condition as such that a doctor has advised that no activity such as Pilates should be undertaken. A doctor’s note confirming that the client was not permitted to participate in Pilates is required to be presented to Anna Ryan within 7 days of the first missed session, upon receipt a refund will be given for any session(s) unattended due to the afore mentioned condition.
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Privacy Policy
Anna Ryan will never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organisation for any purposes, with the exception of images taken in classes. Your personal information will be stored securely at all times.
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Health and Safety
To participate in a Pilates class, masterclass or 1-2-1, a health questionnaire form is required to be completed and returned to Anna Ryan ahead of the class, masterclass or 1-2-1.
Some of the equipment used, requires the participant to use it with bare feet otherwise you will not be able to use the equipment. In some cases Pilates/Yoga socks with a raised soul can be used.
Talk to Anna Ryan, if you have any medical conditions, injuries or recent surgeries, or if there is anything else you think we may need to know that could affect you participating in the exercises in class.
It is required that mobile phones be turned off during classes and workshops (or very least on silent). This is to ensure that you, and other participants, gain the maximum benefit from the class. If you are expecting an important call, please let Anna Ryan know.
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Payment
For the online and Hethersett pilates classes, online payment is due the last day of the month for the next month.
Online payment is preferred, however if this is not possible, correct amount cash is accepted in an envelope, for in the person classes.
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For masterclasses payment is required 48 hours after booking.
Please note payment only secures places for classes and workshops.
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Should you have any questions or require further detail, please do not hesitate to contact Core Balance Wellbeing.